If you have deactivated the Site Entry Unit in your Sulvo dashboard but still see it loading on your site, this guide will help you diagnose and resolve the issue. This can happen for a few reasons, most of which are easy to fix.
Potential Causes
Site or browser cache: Your site or browser may be serving a cached version of the page that still includes the Site Entry Unit. Changes in Sulvo settings may take some time to propagate.
Incorrect ad tag implementation: If the Sulvo ad tag is duplicated, hardcoded, or loaded via custom scripts, it may override the deactivation setting.
Third-party wrappers or ad servers: Loading Sulvo tags through another ad server or wrapper can cause previously deactivated units to continue loading.
Propagation delay: Deactivation changes may require up to 24 hours to take effect, especially after ads.txt or settings updates.
How to Resolve
Most issues are resolved by cache clearing and settings verification. Persistent cases may require Sulvo Support to check your specific implementation.
Verification
After following the steps, reload your site in a private/incognito window. The Site Entry Unit should no longer display if deactivation was successful.
Prevention
Clear cache after making ad unit changes.
Use direct Sulvo tag integration instead of third-party ad servers or wrappers.
Verify changes in a private/incognito browser before confirming resolution.